[email protected]
addresses at the very top of this file with your
real General, Privacy and Media/Business email
addresses.
What can we help with?
Picking the right mailbox helps your message reach the right human faster.
General questions & help
Use this for questions about emailHalloween.com, the Haunted Mailbox, characters, letters or anything that doesn't fit another category.
- How the site works
- Questions about a Halloween reply
- Suggestions and feedback
- General website questions
Parents & privacy
Parents and guardians can use this address for questions or requests involving a child's information or a Halloween letter.
- Access or correction request
- Deletion request
- Question about letter sharing
- Privacy-policy question
Something isn't working
Tell us about a broken page, error message, display problem or letter that won't send.
- Page or link error
- Letter won't submit
- Reply page problem
- Mobile or browser issue
Media & business
For journalists, broadcasters, creators, educators, organizations and potential business partners.
- Media interviews
- Press questions
- Partnership ideas
- Business inquiries
If you're a child
Please don't email us your home address, phone number, school name, passwords, full name or other private information.
If you need help contacting us, ask a parent, guardian or another trusted adult to help.
Parent or guardian privacy requests
If you're trying to locate or remove a child's Halloween letter, please give us enough information to understand the request — but don't send additional sensitive information in your first email.
Helpful information
- The child's first name used on the letter
- Approximate date the letter was sent
- Which Halloween character was selected
- A short description of what you want us to do
Please don't send
- Government identification unless we specifically explain why it is needed
- Passwords
- Banking or payment information
- Unnecessary medical, school or other sensitive records
We may need to ask reasonable follow-up questions before disclosing, changing or deleting information so that we don't accidentally give one person's information to someone else.
For more information, see our Privacy Policy .
Reporting a technical problem
You don't need to be a computer expert. These three details usually help us track down a problem much faster.
👻 Halloween characters answer fast. Humans may take longer.
Messages are reviewed by people, so responses are not instant. Please don't send the same message repeatedly — one clear message is much easier for us to investigate.